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Yesterday I posted about Al Khalid Complex and how cool a place it would be if all these trendy restaurants opened there. Well one commentator mentioned Lorenzo was opening there so I went back to the original picture I took and zoomed in to see if I could confirm it and there it was, a Lorenzo Opening Soon hoarding which you can see below. Nice!

Patrick over at Projekt Cyan created the full alphabet with places in Kuwait using Google Earth. I think that’s such a random project but that’s what makes it very cool. Check out his post [Here]

Google Earth Alphabet – Kuwait from Patrick Semaan on Vimeo.

A.A.B International Photographic Company (they really need to get a smaller name) is having a one day sale this Thursday 15th of March where they will be dropping the prices of their Sigma items to try and compete with Amazon’s pricing. I was able to obtain their discounted prices and I’ve listed them all comparing them to Amazon’s prices. If you’re interested check out their Facebook page for more information [Here]

The prices are listed below after the jump.

Ever since I was a kid I always called this place Salmiya Plaza. Back in the 80s that’s where My Toy was located and that’s where the pastry shop we used to pass by to pick up finger food for birthdays and other events was located.

Today the place is still there but clearly looks like it isn’t being taken care of. I think that’s a shame since I believe this place has a lot of potential.

The plaza has a small parking right in front of it. You park your car and then walk up a few steps up onto a long shaded open corridor that separates the parking from the courtyard. It’s pretty nice since once you sit in the court yard you can’t see the cars. Around the courtyard in an L shaped layout lies all the shops. Each and every one of those shops overlook the spacious courtyard. Other than the parking spots in front of the plaza there is a huge lot behind the plaza where there is a wedding hall.

Imagine if this plaza was refurbished and trendy restaurants opened up over there. Imagine if Slider Station, Burger Hub, Zero, Pink Moon and Prime & Toast where actually all open there instead of their current location in the very tight Seef strip. I think it would have been a pretty cool place which is why I think this little plaza located off of Baghdad Street in Salmiya is a hidden gem.

Update: Here is a link to the location on Google Maps [Link]

The Kuwait International Motocross Challenge 2012 is taking place this weekend. It’s an international event organized by the Kuwait Quarter Mile Auto & Motorcycle Club. Riders from Kuwait, UAE, Bahrain, USA, South Africa, France and Belgium will be taking part in the event. Photography enthusiasts will be allowed around the track and there are also some activities for the crowd. GoPro will be giving away 5 GoPro cameras to the attendees via a raffle draw while Dunkin Donuts will be offering donuts and hot coffee as well. For more information on the event click [Here]

CABLiTV is a local business that recently launched with the aim of bringing American television channels to the Gulf. A couple of weeks ago they contacted me asking if I would be interested in trying out their service and I agreed. I’ve now been using their service on and off since then and here’s my thoughts on it.

First just a bit of simplified information on how their service works. CABLiTV get a cable and internet subscription in the States, they connect a Slingbox to their cable box and then stream the video feed online. You can then access the video stream in Kuwait and anywhere else in the world via a Slingbox player. It’s not a new service but they’re the first one’s I know of that are based in the GCC.

The amount of American channels CABLiTV provides is bewildering. Their smallest package consists of around 210 American channels while their most premium package consists of over 285. There are a whole range of standard channels to choose from like Fox, NBC, ABC, SyFy, etc.. and depending on the package you choose you could also have access to premium channels like HBO and Showtime.

So you’ve got all these channels but how do you view them? Well you can access your channels using your web browser which is probably the easiest but also my least favorite way. You can also access the channels via the Slingbox Player on mobile devices like the iPhone, iPad, Kindle Fire, BlackBerry, Android phones and tablets, Windows Mobile etc.. which is more interesting than the browser but still doesn’t feel natural to me. The best way to access your CABLiTV account is using either a Boxee (pictured below) or a Logitech Revue since both these devices connect directly to your television. That way it feels like you’re watching proper television instead of feeling like you’re streaming a video off of YouTube.

Unlike OSN and ART, you don’t need to install a satellite dish on the roof to get these channels. All you need is an internet connection albeit a pretty fast one depending on the resolution you’re trying to stream. With my 10Mbps WiMD connection at home I sometimes managed to stream in full HD but majority of the times I would watch using the setting “Best” which is the second best setting and provides a pretty sharp picture. The slower the connection the lower the resolution but once you get past the middle setting of “Good” the picture becomes good enough for small screens like the iPhone or Blackberry while looking pretty pixelated on larger screens.

The idea of getting all these American channels to your home here in Kuwait is great but there are two downsides for me. The first which can easily be solved is you need a decent internet connection. The faster the connection the better the video quality you get and the more chance the video will stay stable while you’re downloading other things over the internet. The second issue I have is with the subscription price. Their most affordable package is KD578 a year which comes out to around KD48 a month while their most expensive package goes for KD770 a year which is KD64 a month. I’m sure there are a lot of costs involved in providing this service but it still comes out a lot to the end user and although I would love to have this service it wouldn’t replace my iTunes AppleTV account, nor would it replace my OSN subscription. So in the end I’m still going to pay for those services and then at least another KD48 on top of that for these channels.

Cost aside I do love the idea of this service. If you’re interested to find out more about what they have to offer you can visit the CABLiTV website where they also offer a free trial account. Check them out [Here]

I was just informed that according to the Kuwait Customs Labor Union, all the customs staff will go on strike starting from this Tuesday the 13th. Only emergency medicine and passengers on-board baggage will be processed during the strike. All other items will be placed on hold with no indication to how long the strike will last.

This seriously sucks.

According to the Aramex Shop & Ship FAQ the maximum value allowed per package to be shipped from the US should not exceed $2,500. Packages that are over $2,500 must come with an Export Declaration Form from the shipper or the merchant. Sounds complicated but turns out it’s not.

If you send an item that’s worth over $2,500 to your Shop&Ship account it will get marked as a high value shipment and be placed on hold. You will then receive an email from Aramex telling you that they’ve placed your item on hold and that you would need to visit their US Export Regulations page on the Shop&Ship website. You will then have to do the following:

– Download and open the “Written Authorization Sample” word document that’s linked at the bottom of that page.

– Fill your name in the field “Principal Party in Interest”. It should be the same name as the Shop & Ship account holder.

– Fill your physical address. By this they mean your Kuwait address and NOT your US forwarding mailbox.

– Place your signature in the signature field.

– Leave rest of the fields blank to be filled by Aramex.

– Finally send the word document along with the package tracking number to [email protected]

And that’s it. A pretty simple process that would delay your shipment a couple of days but nothing drastic.

Last month I posted about a group of local Cosplayers and they emailed me a few days back to tell me they participated in the Proud to be Kuwaiti event last week. They look pretty organized this time around with a lot of different characters. Loads of pictures after the jump [Link]

What’s the purpose of these new plants pots that are being placed on the Gulf Road? If anything these cement blocks are actually blocking the greenery behind them instead of making the Gulf Road any greener.

The local arcade scene was never really huge in Kuwait but it had a presence with places like Showbiz and Burj al Abyad catering to the gaming crowd. Even though the arcade scene is pretty dead world wide they still do have a cult following and in Kuwait we still have a few places that have new games or still have old machines. Yousef from the blog yousefq8.com created a small Kuwait Arcade Database with information on the current arcade locations around Kuwait along with some information on their condition and what type of games they have. I thought that was a pretty cool idea although I would personally like to see the database include a full list of all the machines at every location. Still it’s a nice idea and if you’re interested to check it out check it out on his blog [Here]

The last day when I was in London I decided to try their public bike rentals. I was worried it was going to be a bit complicated riding around a city I didn’t really know but it actually turned out to be a lot more fun that way. First of all the bike are very cheap to rent costing one pound for 24 hours and no other costs if you use the bike for 30 minute intervals. The rental process is automated using a touch screen and credit card and once you’re done paying for the bike you get a code which you punch into the bike to release the lock.

Me and Nat picked up our bikes from the corner of Hyde Park and rode across to the other side before returning the bike to another bike dock. We then crossed the street to shop a bit and when we were done we picked up new bikes from a different bike dock further down the street. Since I had already paid for 24 hours worth I just placed my card in the machine which recognized me right away and printed out new codes to release 2 new bikes. We then rode down passed Buckingham Palace where we stopped to watch a ceremony and then proceeded to head down towards the river.

Because we were on bikes we were covering a lot of area much more quicker than if we were walking. We also rode in areas we would usually skip by taking the subway so that allowed us to see and discover new things. The fact they have a lot of bike docks all over makes it easy to pick up a bike when you need one and drop off the bikes when you’re done. So next time you’re in London try renting a bike, it’s worth trying out.

Kuwait has one of the best ambulance services in the region and today I was invited to pass by the Emergency Medical Service (EMS) Control Center in Subhan for a tour of their operation and a behind the scenes look to how their system operates. Around three years ago Kuwait literally demolished and rebuilt the EMS Control Central from the ground up which how they became to have the most advanced state of the art system in the Gulf.

The EMS Control Center are responsible for dispatching ambulances during emergencies. When you place a call to the emergency hotline 112 and request an ambulance, 112 will forward your call to the EMS Control Center. Their goal is to have an ambulance reach your location in under 8 minutes. This is not a dream goal, this is something they have to do for every call no matter where you are in Kuwait. Even if you’re on Failaka and you request an ambulance you will get it in under 8 minutes. How do they do that? Well I was taken through the whole process and I’ll try my best to explain it below. In summary, it’s one hell of a system!

The EMS Control Center is made up of three groups that sit in the department in three rows. The first row are the Call Takers, the second row the Dispatchers and their are the Supervisors.

Call Taker
When you call the EMS or have your call forwarded to the EMS, the “Call Taker” is the person who will answer your call. Their job is to take all the information from a caller, pass it to the “Dispatcher” and then stay on the line with and pass the callers instructions on what they can do to help (CPR instructions, how to slow down the bleeding etc..). The Call Taker’s have three screens in front of them. One of the screens is basically the phone, it has a number pad, a list of important phone numbers and a call history. The middle screen is where the Call Taker fills in information like the type of event that occurred (accident, heart attack, fainting etc..), event address, and caller information. The third screen has a map of Kuwait which updates live zooming in based on the address being inputted in the previous screen.

This system is all automated and very efficient. Pinpointing your location is one of the most important things since it’s what allows them to get to you so quickly. They have a number of ways of finding out where you are even if you don’t know the exact address. For example they can find you using a landmark. Say you’re in Salmiya and the accident happened near Sultan Center. They can then type Sultan Center in their system and the area Salmiya and they’ll have the location displayed on their map. Say you’re on the highway on the way to Wafra and an accident occurred but there are no landmarks around just an empty desert. Then they will instruct you to find the nearest lamppost and read the numbers on the side of it. Each lamppost has a unique number which the EMS can use to pinpoint your exact location. Once they have your location the Call Taker will send it to the Dispatchers (more on them in a bit) and a new screen then pops up with step by step instructions the Call Taker can pass on to the caller. The step by step instructions depend on the over the phone diagnosis so in case a person is suffocating the following instruction would pop up:

a. (ECHO) I’m sending the paramedics (ambulance) to help you now. Stay on the line
e. (Suffocation) Remove anything covering the face or in the mouth, then tell me if she/he’s breathing
f. (Critical Caller Danger) (If it’s too dangerous to stay where you are, and you think you can leave safely) get away and call us from somewhere safe

The Call Taker ends the conversation after the ambulance arrives. Due to the fact that people who call are usually in a state of panic, only around 25% of them actually listen and follow the instructions.

Dispatcher
The Dispatchers work behind the scenes and don’t communicate with the callers. Once the Call Taker takes down the problem and address they instantly pass it on to the Dispatchers. While the Call Taker stays on the line with the caller and follows up on the situation, the Dispatcher’s work in the background trying to get ambulances to the callers location. They have a similar set up to the Call Taker’s but with added features. For example the Dispatcher can visually see where all the ambulances are located in Kuwait along with information on each ambulance like their availability or even the speed they’re traveling. When a Call Taker passes an event to the Dispatcher an annoying (an a bit freaky) siren goes off in the whole department alerting the Dispatchers. Once a Dispatcher accepts the event on their screen the siren shuts off. The Dispatcher then does two things, first he sends the event to all the ambulances in the area of the incident, and the second is he sends the event to the “Regional Ambulance Center”. Kuwait is divided into six parts and every part has their own Ambulance Center. All the ambulances are fitted with laptops and once they receive the event on their screens the first one to answer the event in that area takes the mission. If for some reason no ambulance answers the event within 2 minutes, the dispatcher is alerted who then contacts the Regional Ambulance Center to find out why there is a delay. The Dispatcher also has the ability to assign specific ambulances to the events. So say for example an ambulance is needed on the Gulf Road near the Kuwait towers and the Dispatcher notices on his map that there is Ambulance #171 that’s just 0.78km away he could assign the ambulance to the event directly.

This whole process is done practically instantly since to get an ambulance to a scene in under 8 minutes they can’t waste any time.

Supervisor
Supervisors are stationed on a third row behind the Call Takers and Dispatchers in the emergency control room. Their job is to monitor and overlook all the calls that take place. They make sure everyone is performing their duty to their best and they also make sure the diagnosis the Call Taker’s make over the phone are accurate.

This whole system is called Computer Aided Dispatch System (C.A.D) and was developed locally by CyberMAK (Intergraph Kuwait). The system is more advanced then any other in the region (including Dubai). The system is robust and I left extremely impressed. I had no idea how advanced our EMS was. What I wrote above is just the general flow but there are a lot of little things as well that are handled automatically. For example once an ambulance drops a patient off to a hospital they can then set their status as “Ready” or “Not Ready”. If they’re not ready then they have to list a reason (from available pre-sets) like they need to go get petrol or they are heading to the garage. There’s also the gory reason which is the ambulance contains blood and needs to be cleaned. The ambulances also get real time information updates so when a Call Taker gets new information from the caller the ambulances get to see the new information updated live on their screens. Another cool feature is once an ambulance picks up a person the paramedics have a form they fill digitally on the laptop where they list their diagnosis of their patient. That form gets sent to the hospital ahead of their arrival so they can be ready to receive the patient. Then there are other features to make things quicker, I mentioned earlier that the Dispatcher can assign a specific ambulance to an event, to do that all the Dispatcher needs to do is drag the specific ambulance icon on the screen to the event icon and the event gets dispatched to that ambulance. You also have training rooms at the center, another ambulance dispatch room for non emergency cases and even seminars and workshops that take place all the time. While I was there I passed by a seminar that was taking place. The seminar was being given by American doctors to paramedics and I think the subject had to do with radiation effects on pregnancy (I guess they’re expecting something?). Something I forgot to mention, the paramedics are from ALL nationalities not just Kuwaiti.

I always complain about how Kuwait used to be better and how Kuwait needs to fix things and I have to say that Kuwait’s EMS is an example everyone needs to look at. It’s one of the first government services I’ve experienced that has left me impressed.

I’d like to thank Mr Mohammed for inviting me on this tour.

I just had the most amazing tea time at Souk Mubarakiya. I’ve been there a bunch of times before mostly for lunch but never actually sat at one of the tea places and had tea. This time though I did and I ended up trying three different flavors, the original, numi/lumi (lemon) and darseen (cinnamon). Who knew tea could be this good and at just 50fils a pop it’s a steal.

Note: Is it numi or lumi? I heard lumi but google says numi.

The annual list of “100 most powerful Arab women” has been released and for 2012, NBK’s Sheikha Al Bahar came in at number 8 after coming in 15th place last year. She was the only Kuwaiti woman in the Top 10 which was mostly dominated by UAE and Saudi Arabia. You can check the full list of powerful women on the Arabian Business website [Here]