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I just got the following email from a reader:

AbdulAziz wrote:
I’m a frequent visitor of your how shall I put it colorful site in both topics and presentation. I was shocked to see the topic about the Harley crash … I was the first to witness the accident the guy was right in front of me when he flipped due to bad judgment by the lady merging onto the street …. However, I called the emergency service 777 … just wana share my disappointing experience with them … it took 6 tones for them to answer keep in mind it should not take more then 1….. once they answered I Said guys a bike just flipped come over and make it quick on Khaleej Road opposite Hard Rock café…. They acknowledged and took my name incase it was a prank call …. They called back 8 minutes later and asked me if he needed an AMBULANCE …. Why the hell was I calling u …. After I emphized that he did they hanged up and called 10 mins later …. They asked where he was and said that they are at the place but there was no accident … I said again please check … they called and hanged up for about 15mins just double checking ….. anyways I got pissed and starting raising my voice …. Apparently they were at the HARD COOK restaurant and not Hard Rock.

Just wanted to share this with you … hopefully none of us would need their services.

Placed order with Papa Johns at 8:30. Promised would be delivered within 45 minutes. Called back at 9:20 telling them pizza hadn’t arrived yet, they told me within 10 minutes. Called back at 9:35 telling them pizza hadn’t arrived yet, they told me they will check on it and get back to me. Called back at 9:45 telling them pizza hasn’t arrived yet even though I called twice. They transfered me to manager who told me he will call back in 2 minutes. Its been 5 minutes and no call back yet and I need to leave the house.

update: called back at 9:55, spoke to manager again told him he had told me he would call me back in 2 minutes and he hadn’t. He told me he spoke to Salmiya branch manager and he is probably trying to call me now and he is getting a busy tone. I told him no I have call waiting if he was trying to call me I would know. I told him I need to know when my pizza will get here because I need to leave. He was like if you have to leave I can’t do anything about it. So I was like then cancel my order, he was like fine. What the hell, what lame customer service is that.

Then a few minutes later I get a phone call from the Salmiya branch manager telling me my pizza will be late. I told him why didn’t you call me half an hour ago when the call center manager told me you would call me. He was like I had to call the driver. I was like you need 30 minutes to do that? I was like anyway I canceled my order. He was like ok and I closed the phone.

I would never order from them again. Why?
– They should have been apologetic instead of blaming it on traffic
– Its Thursday night and they know there is traffic so why tell me 45 minutes in the first place
– After my first call they should have called the driver and found out how long he needed
– After they told me they would call me back they should have called me back
– At the very least they should have offered me the pizza for free, its been over an hour and a half and the pizza is going to be cold anyway
– The two managers I spoke to were not friendly enough

A while back I posted about a good web space provider and today I decide d I would post about a good domain name provider. Although most hosts nowadays provide you with a free domain once you sign up, I for example have around 30 domains for a whole bunch of various sites of mine so I need a good domain provider where I could manage my domains and not pay an arm and a leg every time a domain renewal comes up.

For the longest time I had been using Directnic for my domain management and purchases. I started using them back in 2000 when they first launched. They were one of the first companies to offer domains for only $15 a year (before that domains cost a lot more). I never had any kind of problem with them but they also never really expanded their services. Six years later there are now many other sites that offer domains for much cheaper then $15 a year and with more features, so I decided to find another domain manager.

My first two options that came up were Joker.com and GoDaddy.com. For some reason I always had a negative impression about Joker plus they sell domains at 12$ a year while GoDaddy is $9 a year, so I went with GoDaddy. After transferring one domain name to them I realized GoDaddy really sucked. Their domain management interface was just awful and unintuitive. Not only that but whatever you wanted to do, buy a new domain name, transfer an old domain name, whatever you want to do they always seem to be trying to sell you stuff. I really hated how pushy they were.

I hated my experience with GoDaddy and I had only one domain there, I started looking for another domain provider and I found NameCheap. I have now been using NameCheap for a few months and I have transferred nearly all my domains there. The interface is fast, simple and practical to use. Their prices are also cheap, they sell domains for $8.88 and they have had this offer now for a couple of months where if you register or transfer a domain name they give you WhoisGuard for free. WhoisGuard keeps your domains anonymous which is pretty handy.

My experience with Directnic was great and I never had any bad experience with them. Customer service was always prompt and helpful but in the end of the day they weren’t offering me much for my money. The WhoisGuard option isn’t even available with them. GoDaddy was just a total diaster and I would never recommend them to anyone. NameCheap is now my new domain manager and I really like them a lot. I haven’t contacted customer service yet about any issues so I don’t know if that department is any good but everything else has just been working out flawlessly and the site is the quickest of the bunch to load. I would definitely recommend them.

I got this in my email today:

We’ve experienced some turbulence. Now you can fly comfortably for less. British Airways is offering dramatic price reductions on flights to the UK and North America. Book now and secure a great deal, on us! Travel in World Traveller to the UK from as little as KD 90* or to North America from KD155*. What’s more you can also get 15% off hotels and car hire at https://ba.com/middleeastoffers Book online now at https://ba.com/middleeastoffers to secure great deals before someone else does. Offer ends 23 February 2007. Alternatively contact British Airways Kuwait 802 777.

Yours sincerely
Shaun Davis
Executive Club Director Asia & the Pacific

*This offer is subject to change without prior notice. Prices quoted are after discount and exclude tax, surcharges and service fees. This offer is valid for travel between 3 February 2007 and 12 June 2007. All flights are via London Heathrow. Tickets purchased online must be paid for immediately. British Airways Holidays discount are only available online at ba.com. Further terms and conditions apply. For a list of destinations and terms and conditions log on to https://ba.com/middleeastoffers

Just saw the new license plates live, it looks kinda boring.

I was on the Gulf Road yesterday driving towards Salmiya when I saw a bright flash light go off around a 100 meters in front of me. The speed camera just before the gas station and Texas Chicken was installed again over the weekend…

The DailyStar newspaper, Kuwait edition is now online. [Link]

A Jazeera Airways pilot left the following comment regarding my previous post on the Kuwait Airways crash landing:

Ok the replacement plane is one to fly passengers back its not a charity, you do have a return flight you have to make. They aren’t giving Kuwait a free plane. Secondly, that plane is repairable unless there is structural damage or the cost to repair is too high, and crash landings or gear being stuck is a common problem, has nothing to do with the age of the aircraft. There is a manual release on gear, this breaks open the gear doors locks and releases the hydraulic system which is why the gear doors are hanging down like that. Finally, the use of emergency slides is a crew discretion, in a situation like this they would probably fear hydraulic fluid catching on fire or any other substance around the plane, pilots can’t tell what is going on outside thus they want to clear the plane as quickly as possible, remember they can’t tell whats going on behind them. From my view, Good job on handling the situation.

And another point sure KU customer service is crap, but trust me the people in Dubai are an outstanding team, they try their best, I’ve personally seen them in action a few times. The hotel situation is not up to them, you can’t find 50 hotel rooms in a busy traveling season in seconds or hours, and also do you think Dubai has a lot of empty top notch hotels. Upper management is corrupt in KU not the people who are holding the fort in the stations abroad. And yes KU has lost its touches around 2001/2002. They now officially suck.

MTC-Vodafone just launched e-GO today. Its a USB based internet device thats the size of a small phone and allows you to connect to high speed internet wherever you are. It works with Windows and Macs which is a good thing for me since I have a MacBook. Hopefully I will get my hands on it to try it out. [Link]

Starting Saturday, Kuwait will be issuing new license plates for the cars. I just saw an article in the Daily Star newspaper about it and I think the new plates look better then the current ones we have, but I don’t think they are better then Dubai’s. I just hope the new plates come in the really wide size also because this squarish one looks really weird on my Beemer.

Diesel has 50% off on nearly all their items. That means a 100KD jeans is now available for 50KD which I still find too expensive for jeans. I get my Hurley and Billabong jeans from SWELL.com for like 18KD and they are neither torn, wrinkled nor rusted thank you.

In my W-net review I mentioned that W-net at full speed was only available in some locations. Over the weekend Wataniya sent me a list of the locations that have 3G. If you want to know if it works in your area or not download the file and see if your area is listed. [PDF]

The Sony Ericsson dealer in Kuwait (Barrak) has a website online with all the Sony Ericsson models available and their prices. Its not a pretty website but it gets the job done. [Link]

Dent Xpress have redesigned their website. It looks nicer and the gallery section works better. They also just launched a new promotion. For every KD20 spent at Dent Xpress you get a chance to enter a draw to win one 4GB iPod Nano every month. The promotion starts today and the first draw will be on Wednesday February 27th. Winner will be notified directly and also announced on 248AM and the Dent Xpress website. Here is a link to their website if you haven’t checked it yet. [Link]