I flew to Lebanon and back with Jazeera Airways last week and I decided to share my experience with the site’s readers. I had purchased two tickets online around 2 months earlier and all I needed to do was print out the confirmation email they sent and present it at the Jazeera Airways counter at the airport.
I arrived 2 hours before the flight and checked in my bags. Jazeera Airways allows you to check in only 20KG for free, anything above that you have to pay around KD1.250 per extra kilo. Unlike other airlines Jazeera can’t be flexible with the weight. On Kuwait Airways for example they allow you 30KG of weight and anything extra they can sometimes let you through without paying anything. Since Jazeera Airways profit margins are so slim they can’t be as flexible and I personally don’t have a problem with that. I paid my weight difference and got on the plane.
When I first entered the door of the Jazeera Airways aircraft I was kind of shocked. The plane is tiny with a seat formation of 3 – 3, meaning you have 3 seats on the left hand side of the plane and 3 seats on the right hand side with the aisle in between. I sat down in my seat which was in Row 10. When I was booking online the website didn’t allow me to book a seat closer to the front, the first 4 rows were first class on the website map while the seats from row 5 to 9 were not selectable and so I wasn’t able to book those. I later found out that the rows 5 to 9 are sometimes kept aside in case they needed to expand the first class to more seats. This brings me to another subject, the first class. The first class on Jazeera Airways doesn’t differ at all from the economy area. They have the same seats as us and the only difference is the middle seat on each side is temporarily converted into a table so it basically becomes a 2 – 2 formation. The leg room is also exactly the same although this is usually the biggest difference on other airlines between the first class and economy. Once the plane took off we were allowed to change seats, since the first class was only the first 4 rows I was able to go and sit in row 5. The plane had max 40 people on board and so everyone was allowed to change their seats as they pleased.
I have to say the flight was extremely comfortable. The leg room was just amazing, me being 6’1 I usually end up getting cramped on planes but Jazeera has the largest economy class leg room I have seen. The seats are all leather, very comfortable and if you lift the hand rest up you could comfortably take up the empty seat next to you. There is no free food on board only free bottled water. Sandwiches cost KD1, muffins cost 500fils, chocolate costs 300fils, softdrinks 400fils and Sunkist 250fils. Jazeera have Sunkist on board so you know they are cool and very local. The chief crewman walked around and mingled with the passengers asking their opinion on Jazeera airways and if there was anything they could do to improve the experience. I managed to speak to him and get some information off him. He explained to me why sometimes I couldn’t book the seats from row 5 to 9 online and how easy it is for them to expand or decrease the size of the first class section. He also told me Jazeera currently operate only 2 planes and the airlines is rated Class A. He explained to me how 1 plane flies from Kuwait to Beirut and Kuwait to Syria daily while the other plane flies from Kuwait to Bahrain and Kuwait to Dubai daily while also flying to Jordan three times a week. Once we were done chatting he offered me complimentary food and when I told him I didn’t need anything he still went and got me a bag of nuts to enjoy.
The plane left Kuwait on time and arrived in Beirut ahead of schedule, it was a very nice flight and I was able to watch 2 episodes of Arrested Development and 1 episode of Lost before we had to land. The flight back to Kuwait was as comfortable and although I had already booked the seats on row 10 online I was able to change it at check in to seats in row 4 since on the way back they only had 3 rows of first class.
I am extremely satisfied with Jazeera Airways, their prices are great, the planes are brand new and the service is very friendly. They seem to just want you to have a great experience. Even once we landed in Kuwait and we were on the way out of the airport a Jazeera Airways representative caught up with us to ask us if we had any feedback and if we enjoyed the experience. This is what I call good service and I would definitely recommend Jazeera to everyone.
I recorded a small crappy video showing the inside of the airplane. I didn’t know if they would allow me to shoot so its kinda shaky and short. [Video 932KB]
For more information and pricing for Jazeera Airways visit their website. [Link]