Anyone who tried getting Sting tickets at exactly 1PM probably ran into the same issue I did, both the JACC and Knet payment gateway websites crashed. I must have been one of the first people into the booking page since all the seats were still available. Originally I wanted to get Platinum seats but the max budget me and my friends had set was KD75 a ticket and the Platinum were selling for KD175 which was over our budget. So I quickly scanned the ticket prices and found Silver for KD75 and booked 6 seats in the front row. I then proceeded to the checkout page excited that I had gotten great seats, I filled in my knet details and then nothing. It got stuck on “Processing…”
I had multiple tabs open trying to reload the ticket booking page while my Knet order continued to process. When the booking page popped back up to life for a minute I noticed the seats I had chosen were showing as taken, so I figured I still had a chance for my order to go through. Around 20 minutes later with the JACC site still down, my Knet order timed out with an error. At that point, I kept trying to reload the booking page until it finally came back to life. I tried to book the seats the same seats I had originally picked but they were already taken so got similar ones just a few seats down. It was too intense of an experience.
Regarding ticket pricing, below are the prices of all the tickets that were available for sale:
If the JACC website can’t handle this much traffic they shouldn’t launch all the tickets for all their upcoming events on the same day at the same time. They could have made them available at different points throughout the day instead of all at once so their server could handle the traffic. Hopefully, they’ll consider doing that the next time around. For now, I’m just glad I managed to score some good seats for me and my friends.
Update: Since I published the post they shutdown the ticket booking for Sting (and 7 other events) and kept pushing back the relaunch by an hour. I just checked now and they’ve decided to split up the ticket purchasing for their 8 events into half. The first 4 events will go back on sale in around 5 hours time (at the time I’m writing this) while the second batch of events that includes Sting will go back on sale in 2 days time.