Around a week ago the local blog His & Hers posted about a price discrepancy they spotted at River Island and they were very upset because they felt cheated. River Island responded to their post by inviting them over for a meeting so they could explain to them why things are priced the way they are. They didn’t have to do this but they took the extra effort to make things right. You can check that post [Here]
Yesterday on the Dubai Eye radio station during the show Techno Tuesday (Listen here 2nd file starting at 3:30) they brought up the issue I am having with Benihana and one of the hosts mentioned Aramex as a company that handles criticism really well which I have to say is absolutely true. Those of you who have been reading my blog know how much and how often I’ve criticized Aramex in the past and it never got personal. I’ve actually been with them for over 10 years now and I was one of their first 200 customers and they’ve always taken criticism from me and their customers and used it to try and improve their service. Not once did I receive a warning from them or have a package of mine “accidentally” get sent to China. In fact they even wanted me to post asking my readers what issues they also had with them, which I ended up doing.
Now that’s good customer care.