Just got the following email from Aramex:
Dear Valued Customer,
Thank you for choosing Aramex as your transportation partner.The Kuwaiti Customs Authority has recently notified us that all courier shipments containing non-documents shall undergo customs inspection upon arrival at Kuwait airport. While Aramex shall continue providing its clearance services, we are unable to provide a specific time frame as to the duration of the clearance period, which may exceed five working days. Aramex therefore encourages all its customers who require speedy clearance to collect their shipments’ documents for self-clearance at the Aramex Ardiya office.
Should you need further assistance, please don’t hesitate to contact us on + 965 1820011.
Best Regards,
Aramex Shop&Ship Team
I wonder if this applies to other carriers like U Shop We Ship and DHL?
Update: I just called Aramex to get more details. Basically everything is still exactly the same as before except now once the package arrives to Kuwait it will take a few days to get delivered to you. You don’t pay anything extra with this new rule, you just have to be more patient. But, like before, if customs decides to hold your package you would need to either clear it yourself or have them clear it for you for a fee.
Update2: I just called Aramex again and spoke to a person I know there. According to her I can expect ALL my packages to be held in customs from now on. Which means I will have to pay a fee to get my packages cleared. The fee is around KD15 (I think) which is just ridiculous!
Update3: Here is the breakdown of what you will have to pay from now on for EVERY single package you get via Aramex
a. 5% CIF.
b. 10 KD Kuwait airways.
c. 2 KD Bank Commission.
d. 1 KD Handling Charges.
e. 5 KD Clearance charges, if your good selves choose aramex to clear on your behalf, otherwise 2 KD only for self-clearance for customs declaration form.
That’s over KD20 per package! I still haven’t verified if USWS and DHL Easy Shop are effected by this since their offices were closed at the time of this posting.
Update4: Want to know how complicated it is to clear the stuff from customs yourself? Check my Kuwaiti Customs Clearance post with step by step directions and a map. [Link]