A reader called Steven emailed me his review on the newly added United Airlines direct route, Kuwait to Washington DC. Its kinda long but it might be interesting for people who are considering this route (or airlines even). Here is his take on the flight:
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Hi Mark, I am a frequent traveler from Kuwait and have gold status in the frequent flyer programs of Kuwait Airways, Emirates and British Airways. I decided to try United Airlines new direct flight from Kuwait to Washington DC (14 hours) this weekend and I have to say that the flights there and back on United Airlines were some of the worst I have flown.
The flight UA981 on January 20th from Kuwait was one and a half hours late to fly because of computer problems on the aircraft. They did serve welcoming drinks – water. Once the aircraft flew, the inflight entertainment system was partly bad and the airmap which I like to use to track progress was not working. The business class seats have a very uncomfortable headrest in which the lower part presses onto your shoulders and forces you to sit in an uncomfortable position. The food aboard was very poor and service staff was not very attentive. To make matters worse, the lavatory drainage in business class backed up causing their sinks and floors to fill with foul smelling brown goo. I am sure there was some serious health hazards there.