I had a plan. I was supposed to fly out of Kuwait Airport at 5AM via Qatar Airways, land in Doha, spend an hour and a half killing time before my second flight to Nice (France) also via Qatar Airways. I would have landed in Nice at 2PM, around the same time my best friend’s flight would have also landed. We were gonna pick up our rental, drive down the coast of France all the way to Marseilles, stopping along the way for some beach time and food.
Great plan if it wasn’t for the fact the Kuwait Airport luggage conveyer belt for check-in stopped working this morning. It was a disaster with bags pilled up all around and check-in taking far longer than it usually would. My flight ended up taking off over an hour late and by the time I landed in Doha, I had around 10 minutes to make it to my next flight. I realized I had a 90% I wouldn’t make the flight and let my friends know that before I took off from Kuwait. I stayed calm, I figured stressing wouldn’t solve anything and I accepted the fact I was gonna miss my flight.
Luckily, once I got out of the plane there was a Qatar Airways employee waiting for me, she told me we had to rush to my plane because they were waiting for me. I sent my friends a message letting them know I was miraculously gonna make it. While we were running to my gate the employee tells me they printed me a new boarding pass, just as she is giving it to me she notices something, the boarding pass was for August 18th.. the next day. Because my flight from Kuwait was delayed, they issued me a ticket for the next flight to Nice which was the same time but for the next day. I was devastated. I wanted to continue running to my gate but she told me it was too late, they would have closed it by now. I was mentally ready to miss the flight but then had my hopes raised only to be disappointed again. It sucked.
I stayed calm, I didn’t get upset or angry, I was a bit annoyed definitely but calm. We went to the transfer desk because I asked if there was a way I could get to Nice earlier. While waiting there everyone around me was screaming at the employees and I was just thinking how this must be the shittiest job in the world having to deal with all these frustrated and angry customers. The thing I found the most surprising was how they were finding me alternative flights to Nice. I thought there was some kind of sophisticated mechanism, a smart software with some sort of algorithm that would figure out the fastest way to get a person to a destination. But it wasn’t anything like that, it kinda seemed very manual.
First they came back to me telling me I could fly out through Zurich and I’d arrive in Nice 10AM the next day. I then asked if there was a flight via Paris, so they checked and came back to me 15 minutes later telling me there was, but it had a 12 hour layover and I’d arrive to Nice the next day at 8AM. I then asked them what about flights via London. They got back to me telling me there was a flight via London and I’d end up in Nice at 2AM, but the flight from London to Nice was fully booked. I told them they could put me in economy and that I didn’t care but she said it was against their policy. I told her to try at least, so she left and came back 15 minutes later, this time telling me there was another flight from London and I could be in Nice by 11:30PM. And thats the flight I’m taking now, boarding actually starts in around 30 minutes. Kinda weird that I had to come up with routes when I would assume their software could do that.
Overall, a pretty dramatic morning for what should have been a routine trip. At least I’m flying out now on A380 (my original flight was a Dreamliner), I think there is a bar with a lounge onboard which should be pretty cool. I was actually just thinking how Qatar Airways put me on a more expensive flight so I could still get to Nice today which was pretty nice of them. It wasn’t their fault that the conveyor belt at the airport stopped working, they could have just kept me on tomorrows flight. So definitely a good experience for a shitty situation.
