I spotted a post on the reddit front page two nights ago about a guy from Kuwait who ran up a KD3,000 phone bill accidentally and I was going to post about it yesterday but the redditor ended up deleting his post. But last night he posted it again so here I am writing about it.
You can read his full story [Here] but I’ll summarize it for this post. A guy borrows his friends sim card since his friend had a Zain plan that included 10GB of roaming internet. He takes the sim card goes to Azerbaijan where he uses the internet all day long since 10GB is a lot of bandwidth and he wasn’t worried about consuming it all. What the guy and his friend didn’t realize was that Azerbaijan wasn’t part of the countries where he could take advantage of the 10GB of roaming internet so when he checked his phone bill he noticed it was over KD2,500. He freaked out and posted about it on reddit and then a followup saying when he last checked it had gone up even further to over KD3,000.
The guy is pretty screwed because he didn’t read the fine print and the worst part is, its not even his sim card it’s his friends.
Now the odd thing I find here is how his mobile operator in this case Zain allow him to rack up such a high bill. I have a Zain line I never use but I keep since I’ve had that number since 1996 and when I don’t pay my bill for a couple of months I get a phone call from accounting telling me I need to pay KD15 or they’ll disconnect my line. And thats just over KD15. If someones phone bill every month is say KD20 a month on average and suddenly in a week it hits KD1,000, wouldn’t that arouse suspicion? Shouldn’t some kind of alarm go off at Zain (or any other operator) when something like this happens? They would then freeze the account until they could contact the owner of the number to confirm they’re aware of what they’re doing or make sure their phone didn’t get stolen etc..
I had an incident once with Burgan Bank when they blocked my ATM card for security reasons because it was used in two different countries within 24 hours. I had used it once in the Kuwait Airport to exchange money and then again in London to buy a train ticket. I thought that was a bit extreme but the point is companies usually have security measures they take to make sure the customer is protected. I thought telecom operators would have similar security measures but I guess they don’t? Would be great if anyone can shed some light on this.