I haven’t posted a rant in years I think, but I’m really pissed off about two things, one that’s too late to be fixed, but the other one can still be.
The first thing I want to complain about is the way the lockdown was announced where it basically gave the whole population just a day to try and buy enough food for 3 weeks. That didn’t make any sense. The scenes I saw on Saturday were heartbreaking. It was survival, people tossed aside social distancing not because they wanted to, but because they were forced to. Supermarkets across the country were PACKED with large crowds, super long lines, and no social distancing. I shot the video below on Friday, BEFORE the lockdown announcement. It was a line for a mini-market down the street from my place so just imagine how long the lines were at major supermarkets across Kuwait on Saturday after the lockdown was announced. We don’t have a shortage of food in Kuwait nor a shortage of supermarkets, but the way this lockdown was announced late at night without having the proper infrastructure in place (like private supermarkets on moci.shop) or enough time for people to go out and stock up caused this chaos.
The second thing I’m really pissed off but is something that can easily be fixed is about how the information is being shared. 90% of the information is being shared only in Arabic. Why? I know Kuwait is an Arabic country so what? I’m Lebanese and I can barely read Arabic and I’ve lived all my life in Kuwait. What about the expats who aren’t Arab? What about the low-income workers who barely can communicate in their native tongue let alone read multiple languages? Kuwait is the home of many nationalities and in a crisis like this where it is important that every message gets across to everyone, you can’t have information being shared only in Arabic. You want everyone to use the moci.shop website to book appointments? Have it in multiple languages then. Right now if you visit the site its all in Arabic, even the option to change the language to English is in Arabic. At least have a tiny UK or American flag icon that people can click to translate.
You can’t disagree with me on this either, so don’t bother leaving a comment saying if you’re in an Arabic country you need to learn the language or gtfo. This pandemic isn’t the time for this. Right now the question should simply be HOW CAN WE GET THIS IMPORTANT INFORMATION OUT TO THE MOST NUMBER OF PEOPLE? And the answer is everything, needs to be published in multiple languages.
Instagram allows you to share multiple slides per post. Have the first slide in Arabic and then the next few slides in other languages. Hire people to do the translations, don’t have the money then ask for volunteers! And don’t just post on official channels. The MOH, MOI and other government agencies should coordinate with popular expat accounts like @kuwaitup2date and have important information published there. Go to where the people are and not just expect people to come to you.
Also, have all the information across all your media channels. I’m finding stuff for example on twitter.com/cgckuwait that isn’t on instagram.com/cgckuwait. Why? Why do I need to check all your social media channels to get all the info? Publish everything everywhere, it’s not hard to do.
Then you have other strange decisions. The visual I shared a while ago highlighting the different facilities that are available during the lockdown. The Arabic version was published as a permanent post in the @cgckuwait Instagram account while the English one was posted as a temporary story. Why? Why can’t both be stories and permanent posts? What if I missed your story today? So much stuff doesn’t make sense.
Just to be clear my issue isn’t just with the @cgckuwait account. All the issues I’ve mentioned above apply to all the official sources.
Anyway, I’m done complaining. Happy lockdown everyone.