
On Saturday I was at the Toyota dealer service center picking up my car. I get there early and head towards the glass office of the customer service person whom I’m supposed to pick up the car from. I knock on his door and see he’s on the phone, he tells me he’s finishing up with another customer on the phone and to give him just a few minutes. I’m like sure and I go back out and wait outside his office.
As I’m waiting, a fireman comes and stands outside the guy’s office. In my head, I’m thinking that maybe I should be nice and let him go in ahead of me since he’s a fireman and is busy saving lives, putting out fires, and helping cats down from trees. As I’m finishing that train of thought, the fireman starts banging on the glass window of the office and yelling at the service guy to hurry up and get off the phone. I realized that I probably don’t have to be nice and give the fireman my spot since it looks like he’s going to push ahead of me in line anyway. So to make it clear to him that I’m ahead of him, I tell the firefighter that I’m also waiting for the guy to finish.
A few seconds later, the fireman angrily barges into the office and yells at the customer service guy to get off the phone because there are customers waiting outside and tells him he’s going to give him five minutes to do so. The fireman leaves the office yelling loudly at how the service guy is on the phone while there are customers waiting. Another Toyota employee came out from another office to see what all the commotion was about and saw the fireman yelling so took his papers and told him he’d help him.
At that point, I had a realization, any job in Kuwait that involves having to deal with customers, is probably the most dangerous job in Kuwait. From Shop&Ship customer service people to delivery drivers, I can’t imagine how much abuse they have to deal with on a daily basis from entitled people who think the quickest way to get things done is with threats and yelling. That’s one job I don’t think I’d last a day in.