I noticed recently on Twitter a lot of people complaining about Aramex. I thought I was the only one having problems with them recently but it looks like it’s everyone. Yes, I’m aware a lot of you don’t like them and prefer using other services, but from my experience, they offer the best bang for the buck. You also get what you pay for, so very affordable shipping but also fairly slow shipping which is why I don’t have an issue with their speed.
Recently things have been a disaster though. Not sure if it’s because of lack of staff or what exactly but not only are packages being delivered much slower than usual which I’m fine with, the mistakes they’re making is what I have an issue with. For example, I had one package go out for delivery only for the driver to say I rejected the package which I didn’t. It then took 2 weeks, 6 to 7 phone calls, 3 complaint tickets, and contacting their social media team twice just to get the package redelivered again.
This brings me to my post. Which company has the worst or best customer service in Kuwait? Everyone makes mistakes, that’s fine but good or bad service for me is based on how you go about trying to solve the mistake.
Worst: Aramex (Shop&Ship)
Like I said, it isn’t because they’re slow, it’s because they’re just terrible at solving problems when they do happen.
Best: Babel
This was difficult to choose because of the lack of options, but in the end I decided to pick Babel. I order delivery from them and their customer service is great. They always call to make sure the food arrived or call the next day to make sure if everything was ok. But really the reason I chose them is because of the one time I had an issue with my order, they went beyond what was required to make me happy even though I wasn’t even upset. They forgot to put the tabbouleh dressing with my order so I called them to let them know just as an FYI. They were very apologetic and insisted on resending the whole order again and even included dessert to make up for it even though I tried to tell them not to. Been a big fan ever since.
I’m curious to know what everyone’s Worst and Best is. Based on social media I’d assume it’s going to be either Aramex, Xcite or one of the telecoms.
Update: I was right! Looks like the majority of readers rank Aramex Shop & Ship, Xcite and Ooredoo as the worst followed closely by Talabat. When it comes to best customer service it looks to be Deliveroo which I also agree with.
