Category: Complaints

Back in February, the second phase of the waterfront project opened up. The second phase starts at the Swimming Pool Complex near SVN resort and ends at Green Island, while the first phase of the project starts at Green Island and ends just past the Kuwait Towers.

Since the full waterfront opened, I hadn’t ridden it from end to end. But this morning, I did go out for a ride and noticed a bunch of issues.

First, the good stuff. The bike path is amazing. It’s a massive difference from the path I used to ride. Back in 2020, I sold my mountain bike and got a road bike. I loved the bike but was kinda regretting not getting a mountain bike, since without any suspension and with skinny tires, it was a pretty rough ride in some areas. The new bike path, on the other hand, is super smooth, and my bike is perfect for it.

I think that’s the only good thing I have to say about it. But I do have a lot of negative opinions I want to vent about.

There is no shade. ANYWHERE. Like, nowhere at all. I used to park my car outside the Swimming Pool Complex parking. It was a shaded lot, but it’s not anymore. They removed all the shaded parking, so I now have to park further down at SVN where it’s shaded. Not that big of a deal, but I don’t understand the thinking process here. It’s as if the people who worked on the project have never been to Kuwait before.

Car shade aside, there isn’t any shade for humans either. They removed all the large trees, so no tree to stand under and catch your breath. Weirdly, they also removed all the shaded cubicles which people used to chill and BBQ under (at least in the second phase of the project). Why?

I rode my bike this morning from SVN to Green Island, and the only shade I found was the shaded pathway that takes you into Green Island. What do they have against shade? I don’t get it.

I wish they had cool-down areas along the way. Like a bit of shade and maybe a water fountain. I love that they’ve fixed up the waterfront, but I feel like the people who worked on it had never engaged with the waterfront before or have never been to Kuwait.

I remember when I first posted about the first phase completion, a lot of people complained about how the benches don’t have any back support. And I remembered that when I used to ride my bike, I used to see a lot of people chilling on the benches, talking to each other, maybe reading a book, or just staring into the horizon. You can’t do that anymore. It’s like they don’t want people to spend time at the waterfront, and there’s a term for this:

Hostile Architecture.

The architects of the new waterfront designed it in a way that purposefully changes the behavior of the previous “customers” (not sure thats the right word but you get what I mean). So for example, instead of providing comfortable seating for the people who used to spend hours sitting and reading, those people now have to find another place to sit due to the lack of comfortable benches. Instead of creating an area for summer runners and riders to cool down and take refuge from the sun, they designed it in a way that makes the waterfront hostile to summer daytime users.

I love the bike path and will continue to use it, but all I’m asking for is for a bit of shade (something like the photo above) and water fountains.

This news is a few weeks old but it just popped up on my Linkedin feed now and it bothered me.

Emirates and Kuwait Airways have signed a Memorandum of Understanding to progress with an interline agreement, enabling more flight choices for customers travelling to Dubai and beyond.

Can someone tell me what the benefit of this is? Emirates already flies to Kuwait so I can just book flights with them instead of going through Kuwait Airways. Couldn’t Kuwait Airways sign a deal with Lufthansa, or British Airways, or maybe even United Airlines. Imagine being able to fly to Kuwait – New York – LA…

Yesterday I started receiving forwards to my @248am account from followers. They were sending me a video created by four content creators (@bukhaleefa,@oalthuwaini,@bo6aleb,@dr_m_alkandari) who had essentially taken my post about the story of Haydo, translated it to Arabic, and then used it as a script for their video on the same subject. It’s basically a word for word copy of my post with no mention of where they got their script from. They even used the exact same footage I had dug out for my post.

The four content creators combined have a total of over 4 million followers so I’m assuming they’re popular although I only recognize one of them. Based on their names I think two of them are doctors? I don’t know, but it’s just so weird that “content creators” seem to think it’s ok to copy someones work and not even credit them. It’s what I posted about recently, we live in a society where copying other peoples work is normalized. I remember watching a video a few months back where a “content creator” was responding to accusations that he was copying other peoples videos by saying its normal to copy and everyone does it. No it’s not normal.

The Haydo story isn’t mine to own obviously, it’s a historical event. But, the story they chose to share is mine. It’s my post, I did the research, I wrote and put the article together picking what I thought were the most important details to share. I edited the article so that it was fun and interesting to read, and then I spent two days looking for videos and photos that I thought were the best to go with it. So to have 4 established “content creators” to just translate my post and turn it into their script two days later because they ran out of their own creative ideas is frustrating.

Anyone that copies my content I usually report straight to Instagram. Sometimes I contact the person directly and ask them to remove the post, other times I just head straight to Instagram. Although Instagram are a bit slow, so far every time they’ve removed the infringing post and given a strike to the person that copied it. I think once they get two strikes they get some restrictions. I’ve already reported their post, but in this case I feel Instagram won’t be able to do anything since their post is in spoken Arabic while my post is written and in English. So it will be interesting to see how this turns out.

Actually, as I wrote the last sentence, I realized a much simpler way for instgram to realize they’ve copied my post. Without going into too much details for now, they essentially used something they could have only gotten from me. So I just submitted a second complaint to Instagram so that way in case the first one doesn’t work, the second one should.

I’ll post an update once I hear back from Instagram.

So just a quick update related to my post yesterday.

Aramex just called me now, at first she said that she is calling me to verify my delivery information. So right away I called her out on it and told her what information exactly are you verifying? For the past 4 days everyday you’ve been updating the tracking info saying there is missing delivery information and yet there is no way for me to contact you. What exactly is missing?

She then backtracked and said she misspoke, and she is actually calling me to verify my phone number because the driver went out for delivery yesterday and tried calling my numbers and couldn’t reach me.

I told her it was bullshit and they’re lying. I told her nobody tried calling me yesterday and to check the drivers phone if that is the case. I didn’t hold back, I told her all week long the issue was the address wasn’t correct, then suddenly the address is fine and the driver is out for delivery but I’m not picking up? It’s all lies.

Update: As predicted, magically they now have the proper delivery information and my shipment will most likely be getting delivered now.

Let me know if this has happened to you. Whenever I order anything from Amazon straight to Kuwait, I either get the packages shipped via FedEx, or Aramex.

When the package gets shipped by FedEx, I don’t run into any issues, the packages get delivered straight to me without delays.

On the other hand, if the package ships with Aramex, it’s a completely different story.

The package doesn’t go out for delivery, instead Aramex starts blaming me for the delay either by stating they attempted to deliver the package and I wasn’t there, or that the delivery information is missing. This happens basically all the time.

Amazon sends me a message daily saying my package is on hold because Aramex is saying there is missing delivery info. Aramex doesn’t attempt to call me to get the “missing” info. I also can’t called Aramex to ask them what info is missing since there isn’t a way to talk to a human being and their automated system doesn’t have an option for updating delivery or whatever. They also have an automated WhatsApp system that you could in theory try and get a hold of a real person through, but I haven’t been able to get someone myself to verify that actually works. Yesterday I tried that and I’ve been on hold for more than 24 hours now and haven’t gotten a hold of anyone.

So the package usually stays in limbo for a few days, Aramex telling Amazon they can’t deliver cuz of missing info, and I can’t call Aramex to give them whatever missing info they want. Then, a few days later magically Aramex somehow manages to get the missing info and send my package out for delivery.

I have a theory to why they do this, I believe it’s so that they don’t look slow in front of Amazon. They blame the customer so that it’s not their fault for being late. End of the year when Amazon audits there delivery speed it won’t show any delays in delivery that way.

So let me know if you’ve run into this problem before because I’m sure it can’t be happening just to me.

Update: This is hilarious but I have another package that was meant to be delivered today and they couldn’t because “We’ve attempted to deliver the shipment, but the office was closed. Not to worry, the delivery has been rescheduled”

They tried to deliver at 11:39AM so obviously they are lying because the office was open at that time. This summarizes my issue with them, they keep coming off as liars. If they were just honest and were like “Sorry we couldn’t deliver the package today because it’s the holidays and we have too many shipments to deliver” I would have understood and be ok with it. But saying the office is closed when it isn’t, come on….

I’m having a horrible experience dealing with all the SMS ads Kababji keep sending me. I used to order from them a few times a week and for yeearrssss, but since I’ve started having issues with their ads and their social media teams complete lack of communication, I’ve stopped ordering from them.

I was a huge fan of the brand but now they really piss me off and all because they refuse to stop sending me ads. To make matters worse, they’ve started sending me Subway ads (they’re owned by the same company which is Kout Food Group), so I’ve also now decided to stop having Subway which I was having around once or twice a week before they started spamming me.

I don’t understand the thinking process sometimes. Like fine, you’re sending ads out to your customers without their permission, sure, whatever, but at least when the customer gets in touch with you and asks you to stop sending them ads, you stop.

Since I’m venting, Dear ZUE, I don’t need to give you my phone number when buying poop bags. Every time I tell the cashier I don’t want to give them my number, they get so confused and don’t know what to do. They insist on a number for me to pay, and when I give them a fake number they refuse to use it. So I keep telling them to put their own numbers and then after they argue amongst each other, the staff end up using their own numbers for the order. Like why all the drama? Why do you need a my real phone number just so I can pay for a poop bag? Like, I’m a fan of the place, products and services, but you have to change this annoying policy.

Rant Over.

A couple of months ago E-Fly, the scooter-sharing service started placing some scooters near my office in the city. Having scooters you can rent and take around the city is actually really practical and now is very common in cities around the world.

When I needed to pass by the Xcite office in Al Hamra Tower to pick up the iPhone 15 Pro for review back in October, I took the scooter instead of driving. Trying to find parking in Hamra during working ours is impossible so instead, I took the scooter that was parked under my office building and rode it down the street and around the corner to Al Hamra Tower. I ended up parking on the curb across the street from Hamra, went in, picked up the iPhone and then was back again on the scooter heading back to the office. Super fast, super convenient and much cheaper than a taxi (around 300fils from Arabica Downtown to Hamra Tower).

This would be something I’d do a lot more of and I’m sure other people as well, if it wasn’t for the fact we don’t have sidewalks. Riding the scooter on the side of the road is pretty freaky. I don’t trust drivers, everyone seems to be in a hurry, and busses are extremely aggressive and the worst.

Although I was hoping to use the scooters a lot more frequently zipping up and down the city anytime I needed to go anywhere, I’ve only really used it two or three times and that sucks. Scooters are fun, they’re affordable and are so convenient. I know there is no hope of us ever getting sidewalks, but I still wanted to vent about it.

Is it me or is everyone else also constantly getting spammed by Alshaya brands? I don’t generally give out my phone number to businesses so I don’t get that much SMS spam, but I had to give my number to West Elm because they had to deliver my furniture and since then I haven’t been able to stop them from spamming me. I’ve tried calling them and asking to be removed, I’ve sent them messages on Instagram and I’ve even tried blocking them on my phone but nothing seems to work. I used to get a message every now and then but recently they’ve started bombarding me a lot more frequently and its become extremely annoying.

Dear Zain and other telecoms, if you offer a service where for a certain monthly fee I could block all spam messages from my phone I’d be willing to pay and so would others!

It’s been a while since I last complained about a business, but this experience was too much not to share. A few weeks ago I ordered a new MacBook Air from Apple.com. I sent the MacBook to MyUS forwarding mailbox and then selected the cheapest shipping option to Kuwait because I wasn’t in a rush to get it and I’m cheap like that. MyUS ended up shipping it with a courier I hadn’t heard of before, SMSA Express. I was like fine, whatever, I wasn’t in a rush anyway.

The package took around 10 days to arrive in Kuwait, similar to how long Aramex would take so it wasn’t too bad. But that’s when I ran into a problem. The package went out for delivery last Saturday, I didn’t get a call, and there was no attempted delivery. If you check the tracking via their website, it shows that it’s out for delivery, if you use their WhatsApp service to check the tracking, it says that the receiver requested a new delivery date. So I started calling customer support:

Sunday: I called customer support who told me they’d have someone call me back regarding delivery. Nobody did.

Monday: I call customer support again and they tell me their tracking system hadn’t been updated since September 25 and that my package was showing still in Bahrain. I tried to have them explain to me how my tracking data was more current than theirs and they couldn’t.

Tuesday: I called customer support again, they don’t have a local office so I have to keep calling their Saudi number btw (thank you Skype). They tell me my package will be delivered today or tomorrow.

Wednesday: I called customer support, and they told me my package will be delivered today.

Thursday: This time when I called customer support I made a big fuss about how my package has been out for delivery for one week and they keep promising me delivery every day and how no one ever calls me. I get transferred to a manager who promises he will make sure my package will get delivered today before 3 PM.

Less than an hour later while on my way to Shuwaikh, I get a message from their driver asking me for a location. I call him up and ask him if he prefers to deliver in Kuwait City which is the original address listed, or Shuwaikh since I’ll be there. He tells me he’s delivering to Wafra 🤦🏼‍♂️. My office is in a building called Wafra Downtown Tower, so the dispatcher had read te first word, ignoring the rest of the address and decided that my package should be delivered to the area Wafra. I explain to the driver that the name of the building was Wafra, but the address was Kuwait City, he told me the office told him to deliver to Wafra and that’s where his deliveries are. So I ask him if I could come to him, he said I could and that he was in Farwaniya, so I got his location and headed there.

I get to the driver less than 15 minutes later and find out that SMSA Express use a local courier called OCS Express for their Kuwait deliveries. I finally get my package from the driver but he then asks for a payment of KD23.900 for customs. I was like it’s a laptop, there is no customs on laptops in Kuwait. So I ask the driver for an invoice and he says he doesn’t have one. Told him there was no way I was going to pay without at least an invoice. So he calls up his office and I talk to a lady and explain to her the situation. She says she will send me an invoice later, I told her I needed it first before paying, it’s a normal request. She told me it would take around 5-10mins, I was like fine I’ll wait and hung up. A few minutes later driver comes up to my window and hands me the phone. It’s the lady again, supposedly the accountant isn’t there and the driver needs to go make his rounds. I told her I’d been chasing this package for a week and I even drove all the way to Farwaniya to pick it up, I’m not leaving without the package. I hand the phone back to the driver and he goes back to his car. A few minutes later he comes to me and shows me a WhatsApp he got of a photo of the invoice. It said 23.900KD so I ask him to send me the photo and I hand him the amount cash to get my package.

After he left, I look at the invoice carefully and they charged me 20.400KD for customs. So I call the company up and talk to the lady I had spoken to earlier and explain to her that laptops don’t have customs charges so how was I being charged customs? She transfers me to another person who I assume is an accountant or manager. The guy tells me the item costs 408KD which is why there is customs on it. I told him the value doesn’t matter since it’s a laptop, and there are no customs on laptops. He says the description says there were notebooks in the box as well. I was like wtf, they’ve written notebook cuz it’s a notebook computer and if he doesn’t, believe me, I still hadn’t opened the box and he can check! I then proceed to tell him it was illegal that they were charging customs on a laptop when the government doesn’t charge customs and that I was going to report them for this. He then told me they would refund me the customs charge of 20.400KD but not the remaining charges. I told him fine and I sent them a payment link and got my refund.

So much drama for such a simple thing as a delivery. The fact that I was being charged customs when I shouldn’t have been is also super dodgy. If you ever use MyUS make sure you don’t select the cheapest delivery so you don’t end up getting your items shipped with SMSA and OCS!

Has anyone ordered from Amazon directly to Kuwait and had the item shipped with Aramex? The last few items I ordered were shipped with Aramex and I noticed an odd pattern once the package arrived to Kuwait.

Once the package arrives to Kuwait I start getting “errors”. For example, Amazon would first email me the following:

Unfortunately, ARAMEX wasn’t able to complete your delivery and needs additional information to try again. We’re sorry for the inconvenience.

and then a day later:

Unfortunately, a problem occurred during shipping and we had to cancel your delivery. The package is being returned, and we will issue a refund within 3 – 5 business days after the return is processed. We’re very sorry for the inconvenience.

The first time that happened to me I freaked out and of course, there is no way to contact Aramex. Their call center number won’t allow you to talk to a real person and so you have to send them an email. When you do email them you’ll get a generic response asking you to resend your complete address so they can deliver your package.

I learned that if you ignore all the errors both Amazon and Aramex spit out, or the email request for your address, Aramex eventually delivers your package a few days later.

I didn’t think of it much until my friend complained to me about the same issue. So, I have a theory to why this is happening.

Amazon probably has expectations from Aramex on delivery time. Because Aramex can’t meet it, they put the blame on the customer by saying the address isn’t complete. That way they no longer are the reason for the delayed delivery, the customer is. It’s bad business practice.

So I’m curious as to how often this happens, it’s happened with my last 3 deliveries, has it happened to you? Just to be clear this isn’t using Shop&Ship, this is Amazon straight to Kuwait via Aramex.

The Khazal Palace (also called Alghanim Palace and Sheikh Abdullah Al-Jabir Palace) located in Dasman near the British Embassy is finally being restored after being left to crumble for decades. But, yesterday a photo surfaced showing that concrete columns were planted inside the palace as part of the reconstruction.

What does this mean?

The palace dates to 1916 and was constructed with clay, it was one of the last Persian-style archaeological building in Kuwait. Since the palace was listed as a heritage site in Kuwait, it was protected and had the highest priority for conservation. With conservation projects it is paramount to restore the building back to it’s original state using as much of the original construction material as possible. The Kuwait antiquities law states that it is prohibited to modify, alter or distort immovable monuments. By pouring concrete into the palace it means it no longer is being restored correctly and thus loses its heritage status.

To try and simplify what this all means, imagine demolishing the palace completely and then rebuilding it again using modern day materials, is it still a heritage site? No because it’s now a new building and not an old building that was saved and restored. This is basically what has happened in this case to some degree. The building was added to the UNESCO World Heritage tentative list back in 2015, but because the restoration process is being done incorrectly, it will now no longer qualify to be on the list and so will not have any of the protection that comes with that status. Similar story to what happened with the Kuwait National Assembly Building, because they constructed the curved/wavy office building on the side of the main structure, the Kuwait National Assembly Building was disqualified from ever becoming a UNESCO World Heritage site.

The Kuwait Towers on the other hand which is currently going through a restoration process (the blue discs are being restored or replaced) is abiding by the strict restoration rules. The process is also being overlooked by the Getty Foundation “Keeping it Modern” grant which the towers received in 2020 (1 of just 77 grants given worldwide):

All of the orbs possess a remarkable shimmering quality thanks to 41,000 enameled metal discs in shades of blue, green, and gray that stud their surfaces in a carefully variegated spiral pattern.

Due to more than five decades of marine climate exposure, however, some of the decorative metal discs have detached and fallen to the ground. Guided by a recent conservation management plan, the project team will conduct a technical study to identify the underlying problem behind the disc detachments and develop conservation protocols for carrying out repairs and maintenance. Because the conservation of modern architecture in Kuwait is an emerging field, the project team will collaborate with international experts and leverage the opportunity to share their research with local Kuwaiti architects, conservators, and engineers.

School trip to the Kuwait Museum – 1970

A couple of years ago I heard rumblings about the fact they were proposing to restore the building with concrete (easier/cheaper) and that many local architects were against it and wanted the restoration to be done properly. Not sure if anything can be done about it now, but at the moment it looks like Kuwait lost another important part of its landscape.

For more information, check out this post on Instagram.

Update: Just got a bit more information. The basement of the palace is the oldest basement in Kuwait, more than 100 years old. Unfortunately, it was removed completely to make way for the concrete intervention. Source

A couple of years back when the MOI banned scooters on the roads I was against the idea because people had no other place to ride their scooters. But, now I think the scooter riders have also gotten a bit too cocky and out of hand. The other day on my way to work I was stuck behind a lady on a scooter riding in the middle of the road. I’m fine with them riding on the side of the road, but it’s not a motorbike, they shouldn’t be occupying a full lane.

Even when they’re not occupying a full lane they’re still driving pretty dangerously. On more than one occasion I’ve come across scooters coming out of a street dangerously the wrong way as I’m about to enter it. I’ve also seen people ride their scooters on the side of the Gulf Road, not on the sidewalk, but on the actual road.

I really can’t understand the thinking process, they must know riding a scooter on the streets of Kuwait is dangerous so why not be extra careful about it, that’s what I’d do.

If you’re a Shop&Ship customer you probably just got an email about the fact they will be increasing their rates starting August 15th. The odd part is… they don’t mention what the new rates are.

The new rates will be available on the Rate Calculator on our website from the above mentioned effective date.

I think that’s super weird, like you’re sending an email about your prices increasing, why not tell us what the new prices are?

Is the Sahel app really only in Arabic? I keep thinking there must be an English option somewhere and I just can’t find it because it doesn’t make sense that an app as important as Sahel is only in Arabic. I’m terrible at reading Arabic so I struggle to use the app, so how do people who don’t know any Arabic use it?

Update: Sahel will be coming in English.

The other day I was walking in old Salmiya and noticed they had removed another tree, the 26th one on the street. And yes, I’ve been keeping count. Previously, 25 large trees had been removed when they turned the street into a pedestrian-only one and I posted about that here.

It was bound to happen since whoever worked on the project decided it was a good idea to bring the road right next to the tree and I guess the low-hanging branches might have been causing an issue with traffic so they removed the tree. I still don’t understand why they couldn’t have kept all the trees and integrated them into the street like the tree in the picture above?

There is still a line of trees left which I’m expecting to be removed any day now, I should probably take pictures from now so I could post before and after photos once they remove them.