
Last week Carriage and Talabat announced they were joining forces and that there were major improvements coming soon. Yesterday the first change arrived.
If you update your Carriage app to the latest version you’ll now see a bunch of major changes from a new updated interface, to the fact there are now over 2,000 restaurants listed. My first impression isn’t that great but only because it’s a pretty big change to an app I use on a daily basis. One of the first things I did after launching the updated app was going into my account settings and shutting off the options to receive Newsletter and SMS subscriptions. With this new update, the settings are turned on by default so if you don’t want to get spam, turn them off.

With this new update, Talabat has killed off some sections like Electronics and Flowers but left the Grocery section. The biggest change though is the increase in the number of restaurants available through the app since they’ve now added all the Talabat restaurants to the Carriage app. The new total is around 2,200 restaurants which is pretty crazy and means Carriage users now have access to some previously Talabat exclusive restaurants like PICK. Another major change is the fact there are restaurant ratings now so once your order is completed, you can now rate the restaurant you ordered from. Carriage Black still works since I see the discount being applied when I’m checking out, but other than on the checkout page, I can’t seem to find any info on it anywhere in the app which leads me to believe this might be something Talabat will be killing very soon (I hope not).
There are also changes happening behind the scenes. Talabat’s drivers will now start handling all the Carriage deliveries and Talabat will also be handling all the Carriage payments and customer support. The delivery radius has also decreased so some places that used to deliver to my place no longer deliver.
I’m curious to see how this new Carriage and Talabat partnership continues to develop. Hopefully, it means better overall service and experience since that was one of the major complaints people had about Carriage. Right now I care more about Carriage Black than better customer service so hopefully, they don’t phase it out.