Category: Internet

There is an interesting discussion in the 248AM Community regarding internet latency in Kuwait. Internet latency is how much time it takes for a packet of data to get from one point to another so for example, from your computer to the website you’re trying to access. When browsing the web though, latency isn’t that important, but when playing video games, latency can make a world of a the difference in gameplay. A FASTtelco employee left some information regarding local internet latency in the discussion which I thought would be interesting to share, so I’ve copied and pasted it below with some minor changes:

—————————————————

In order the get the best latency, first we have to understand the dependencies and the major elements which might effect your latency:

First, the ISP’s are contracted with international providers either by dry routes (land) or through the wet routes (sea). Sometimes it’s a direct IPLC to Europe, and sometime through other destinations. The major difference might result in higher latency, but at the present time, most of the international routes are optimized to provide the best routes, resulting in closer latency ms. So let’s put this factor on the side.

LTE:
Unfortunately, the mobile is a non guaranteed service. It always depends on the load within the closest cell tower and this changes with your geographic location. You will always be getting different ms (ping) depending on how many people are using the same cell tower and the time of day.

Fiber GPON:
This is the most guaranteed service in Kuwait. Usually the latency between the ONT box located in the house to the main point of the ISP is 10-15ms and that’s consider to be the least across all the other internet services. Another factor, we have CAT6 cables connecting between the ONT box and the main router which isn’t the situation in DSL areas (with few exceptions to DSL clients having upgraded their copper cables to CAT6 cabling from the MOC external point to inside the house). The GPON provides stability and FASTtelco does offer the gaming package on the GPON due to the reduction of error factors.

DSL:
The various ISP’s differ in local ms (ping) latency depending on the equipments they use, the different routes and the types of services they have with the MOC. The best way to compare is to test the local ms (between you and your ISP). This will indicate the exact latency which will assist you when conducting the comparison between the different local ISP’s.

When an ISP conducts a test on the clients house, they check the external point, and that’s what’s guaranteed. Meanwhile, the local building cable (copper) is out of the scope. Therefore, a proper cable needs to be in place. Today most of the DSL areas are over 30 years old and so we heavily recommend to replace those old copper cables with CAT6 cables in order to have a much more stable service.

The router also plays a major part with the service and is the last factor that can effect your internet latency.

If you’re wondering why your internet has been slow the past two days its because one of the main fiber cables providing internet to Kuwait was cut. No sharks were involved this time around since it was a terrestrial cable that was cut and not a marine one.

The cable was supposed to be repaired by the next day but MOC must have run into issues since it’s now been 2 days now and the issue still hasn’t been sorted. A redditor who works at one of the local internet providers has been posting updates over the past couple of days keeping us posted on the current status:

[23/5/2016 11:00am] So far its not resolved. MOC contractor is working on restoring the links. Hopefully within next 1-2 hours it should be restored. I will update you guys.

[23/5/2016 12:45pm] Links are up now. Cheers!!

[23/5/2016 2:00pm] Links came up for some time and went down again. Seems like they are still doing quality testing on the link. More update to follow.

[23/5/2016 6:55pm] As per latest update, MOC contractor has stopped working. All links are still down. They will continue working tomorrow. Seriously don’t know why its taking soo much time. Normally terrestrial fiber cut are restored in few hours. 🙁

[24/5/2016 9:25am] Seems like the cut is in no man’s land between Saudi and Kuwait. As per fresh update, team is on site and have started the work. More update to follow.

[24/5/2016 12:30pm] Looks like the cables are severely damaged. Contractors are considering replacing the whole segment between the two manholes.. More to follow.

To stay posted on the latest status of the internet situation in Kuwait, keep checking the original reddit thread [Here]

Also here is an interesting tidbit he shared which might explain why my mobile phone connection is faster then my home one at the moment:

Whenever there is any cable cut in the region, these ISP will limit bandwidth for residential users in order to provide additional bandwidth to mobile companies since they pay more per MB bandwidth than residential users.

InstaSalla is a new app that allows you to order groceries from your local co-op and have it delivered within 90 minutes. Based on my short experience with the app it seems they have ALL their products available online to purchase which means this might be more comprehensive than the likes of Taw9eel or the LuLu web store.

The app is mainly in Arabic although there is an English option (swipe left to reveal the sidebar). Sadly not everything was translated to English, if you try to order anything or even register an account you’ll be met with Arabic menus even if you had chosen English as the app’s language. Still, not bad for the first release.

InstaSalla is available on both [iOS] and [Android]

Thanks umterchia

I just received an internal Fasstelco memo (which I can’t share) announcing that Ooredoo will be purchasing 100% of their shares. The memo doesn’t go into much detail on what will become of Fasttelco, if they will continue to be run as a separate entity and keep their brand or if they’ll be merged under Ooredoo which is what I think will most likely happen.

Ooredoo customers are probably going to benefit the most out of this since to my understanding all the telecom operators get their internet from the internet providers. By becoming an internet provider themselves, they can reduce their costs or offer more speed and bandwidth for the same price. Ooredoo just became a lot more interesting.

The Ministry of Communications has announced that its starting phase 2 of its nationwide fiber optics rollout with 34 new areas including Mangaf, Mahboula, Egaila, Messila and Khiran. They’ve got a short presentation that lists all 34 areas which I’ve shared above but the video is in Arabic. [YouTube]

Thanks Osama

Even though InfoConnect got canceled this year, the local internet providers still decided to introduce special offers and discounted prices. I took the liberty to list all the internet prices in a table to make it easy to compare. Most of the internet providers are providing additional benefits like scratch and win cards or gifts, so make sure you visit their website for more details. The list above is based on the yearly prices and taken from the internet providers websites. This year I’ve also decided to add mobile internet prices to the list due to the fact that their connection speeds and prices have become extremely competitive with the regular internet providers. Check out the list below:

InfoConnect takes place at the end of January every year and its usually the best time to renew your internet subscription since all the internet providers and mobile phone operators have the best deals. InfoConnect was supposed to take place from January 24th to the 30th of this month but a couple of weeks ago a small messaged popped up on their website stating:

INFOCONNECT/INFOBIZ exhibitions have been postponed. New Dates will be advised in due course.

Yesterday I heard from a friend that InfoConnect has now been canceled for this year. Supposedly the internet providers came together and decided they would rather not pay the exhibition fees and instead offer their discounted prices directly to consumers. The three big players, Qualitynet, Fast Telco and KEMS have already started teasing their offers on their instagram accounts. That actually sucks since we don’t have that many interesting expos that take place at the fair grounds, and InfoConnect was one that a lot of people went to. In any case once all the ISP’s have their offers up I’ll post a comparison chart like I do every year.

The Kuwait Government Online website is getting a facelift and you can get a preview of it right now. The redesigned website looks a lot cleaner and up to date than the current version as well as being easier to navigate. The new website is still in beta form so not everything is working yet but you can get a sneak peek at it by clicking [Here]

Will I get slower WiFi as an expat?

Update: For those arguing that this is “just for research” purposes, replace the nationality question with one asking if you’re Sunni or Shia or if you’re straight, gay or bi or if you’re white, black, colored or whatever… Would that be ok even if it’s “just for statistics”? Obviously not and asking if I’m Kuwaiti or an expat is exactly the same thing. It’s invasive and it’s promoting segregation and all just for free wifi.

Not sure if this is new but I just found out about it yesterday and find it very odd. Instagram is blocking alcohol related accounts in Kuwait and Saudi Arabia (and maybe other countries as well). If you try accessing accounts like @absolutvodka, @heineken or @jackdaniels_us you’ll be met with a message stating you can’t follow them in your region. I don’t understand the reasoning for this and if it’s Instagram or the brands themselves blocking access. It’s not like we can drink any alcohol by visiting those accounts. Plus the ministry doesn’t even ban alcohol related websites in Kuwait, you can visit Heineken.com now and it’s not blocked. Oddly enough @budweiser, @greygoose and @stoli are accessible on Instagram and so is @playboy. To add to the confusion, if you visit the blocked Instagram accounts from your browser they’re accessible.

via @ahmed

It looks like Instagram ads have started popping up in our region. I spotted the ad above in my feed while another user spotted a Kraft ad. As I mentioned in my previous post, they’re soft launching at first with some preset partners, two of which seem to be Kraft Foods and Unilever. If you run into any ads let me know in the comments, I’m trying to figure out who all their partners for this soft launch are. On the other hand according to a blog post by Instagram, they’ve opened Instagram advertising to all businesses in the US market so Kuwait will most likely follow before the end of the year.

The local coding school “Coded” is hosting an event tonight with Fasttelco to test an ultra fast internet connection that they claim to be the fastest in Kuwait. The connection will be a 500Mbps fiber connection and everyone is invited to come and try it out. To test that speed you can either bring your own laptop and connect it to one of the available ethernet cables or you could use one of their test laptops. If you’ve got a huge file you’ve been wanting to download or upload then this might be a good way to do it. For more information click [Here]

Winner: WIMD (kinda)
Every summer I would go back to Canada. And in terms of mobile telecommunications, it would be like travelling to the 90s. The few people who had cell phones, had flip-phones. With antennas (remember antennas?). No one had any idea what the hell a SIM card was. The one company that had SIM cards wouldn’t give you one without you signing a plan for at least one year. Meanwhile at Heathrow airport, you could get a temporary SIM card from a vending machine. Total bush league. My point, in case you’re missing out, is that regardless of how ‘first-world’ a country is, it’s not above being completely backwards due to greedy complacent big business interests and/or excessive government bureaucracy.

Which brings me to internet in Kuwait. Over the years, I’ve had Fastelco, Qualitynet, WIMD. The internet in most parts of Kuwait is capped due to the ancient copper cables that connect everyone together. Unless you live in Salwa or South Surra, you’re going to be limited by your internet company. Now this brings us to an interesting point. Back in day, you didn’t need high-speed, since all you would do is pretend to be a girl on mIRC and talk to other men pretending to be girls on mIRC. But now, content providers are trying to go fully cloud-based, and when that’s the case, 4Mb isn’t going to cut it. Based on Mark’s results from WIMD, I decided to give those cats a try, and the results were much better. I get 14 now.

But even WIMD is limited in that all they really do is bypass the copper cables that go point to point nationally. You’re still using Qualitynet or Fastelco or United or whatever. When they go down because a fucking whale in Egypt took a huge shit on the undersea cables, you go down too.

The gripe is that for the amount of money people pay to internet companies is not proportional to the quality of service we get. Still, when it comes down to it, unless something changes dramatically with the technology or the government locally or regionally, WIMD is still the best, despite the technical issues that pop up from time to time. They’ve been kinda enough to reimburse me for my lost days of access. I appreciate that. When it works, it works and it’s the best.

All of this, is specifically for home users. If you’re a ‘corporate user’ you’ll get gouged by the OUTRAGEOUS prices you will be quoted. In the eyes of the internet companies in Kuwait, no matter how small your company is, you NBK to them, fat and rich. It’s criminal.

Runner up: LTE
I was one of the last one of my friends to switch from 3G to LTE. I held onto my shitass iphone 4 for years past the point I probably should have. Near the end of its long life, I was charging it literally constantly. During phone calls the battery life would countdown in real time and I would panic like it was a timebomb in a Bond movie. It would literally burn my ear from how hot it would get. Now that I have a sexy new phone with LTE, I am surprised by how incredibly fast it is sometimes. And with the personal hotspot, I always have a decent backup plan. Also, it’s what most smaller companies use now rather than get abused (please don’t write comments about me belittling abuse until you see the prices they charge and then gfy).

Winner: WIMD
When I first signed up to internet at my apartment, I had DSL and I was getting 1Mbps since that was the fastest my line could handle. Then a couple of years later for some reason my line started handling 2Mbps, it was amazing since it was twice as fast. Out of the blue a couple of years later, something happened and my connection speed dropped, my line could no longer handle 2Mbps and I was back on 1Mbps. It was horrible. Then Mada came along offering 10Mbps and I jumped onboard. It was super fast… until everyone discovered it was super fast and then it became super slow. Luckily I found out about WIMD and I signed up to their 10Mbps plan and I’ve been using them ever since.

It’s been three years now and really the only major issue I had with them is when a residential building got constructed down the street blocking my line of sight with their tower. But that was an easy fix, we just moved my receiver to the far end of the building. They’re really the best solution for people who have shitty phone lines. At KD350 a year for 10Mbps they’re more than double the price of DSL providers but when your alternative is 1Mbps, KD350 is actually an incredible deal.

Runner up: Mobile Internet
Although Nima focused on LTE I am just grateful with have decent mobile internet and at reasonable prices and it doesn’t matter from which telecom provider. LTE or 3G I don’t care, they’re both great since they allow me to stream music in my car. I also love the fact we get such high download limits including unlimited options.

When I went to get a prepaid sim card in LA, they were like how much bandwidth do you want a month, 1GB, 2GB or 4GB? That’s like the norm over there, only T-Mobile had a higher option which was unlimited so I ended up signing with them. If I didn’t have WIMD at home I would have definitely signed up to one of the telecoms for internet. They’re a great alternative to DSL since they’re so much more easier to setup and most of the time faster than DSL.

Winner: talabat.com
Man, do you ever wonder whether you’ve become a misanthrope because of the internet or the internet just feeds your misanthropy? Do you ever wonder what ‘misanthrope’ means? (if so, you’re the reason misanthropes exist).

These days I’m so lazy or unwilling to physically see other humans that not only will I not go to a restaurant to eat, I won’t even pick it up to take home. Not only am I unwilling to pick it up, but I’m also unwilling to get out of my car. Not only am I unwilling to get out of my car, but now, I’m also unwilling to speak to another human on the phone. I exaggerate of course, but not much.

And that’s why, the greatest website/app in the entire middle east is Talabat. Oh heavens, what a convenient little bastard you are. Somehow, some tenacious person convinced various restaurants to outsource online ordering to their website. And I’m sure some had reservations about doing it too. Among my circle of friends, we talk about new restaurants on Talabat as though we had actually been there without having to actually be there. So successful was this enterprise that it had been sold for what we in the FU industry call FU-money. Nary a week goes by without some restaurant relenting and joining this Khaleeji monolith. In my eyes, there is no competitor.

Of course, it’s not without its faults. Namely there are some crap restaurants with crap names and crap descriptions of their food (sandwish anyone?). But these are outweighed by the review section, which I frequently read not for actual reviews from people whose opinions are valuable, but rather for the hilarity of their review.

For example, “The food tastes disgusting and is not what the meal is supposed to taste like. Delivery took too long. Small portions. It just was terrible. 3 stars”. THREE STARS!!! AND THE FOOD WAS DISGUSTING BAHAHAHAHAH.

Or my personal favourite (translated), “the delivery was late. The burgers were cold. Totally unpleasant. 5 stars.” Hilarious.

Runner up: Blink.co.kw
The other day, I wanted to buy Batman Arkham Knight, conveniently checked the price online and conveniently bought it from PSN. THREE DAYS LATER the download finished. Very inconvenient. I could have just gone online and bought it from Blink. And replaced my toaster and bought some cups and wax for the car. But I didn’t, instead I had three days of disappointment, untoasted bread and an unwaxed car.

Shoutout to nespresso.com for having a website so slow, you’d think the server is on the bloody moon.

Winner: talabat.com
Once you get beyond the first page, I think the website looks ugly and outdated. But, there is no denying that Talabat is the most successful online business in Kuwait and they’ve got KD50,000,000 to prove it.

Runner up: Blink.co.kw
The runner up really should be Xcite.com since their website looks a ton better than Blinks and they have much more products. But, I just find Xcite more intimidating to use and I’ve run into the oddest issues with them. Did you know up until a few weeks ago you couldn’t even browse their website from your phone. If you tried to you would get a message forcing you to download their app. They weren’t recommending you to use their app which is a common practice but instead they completely lock you out from their website if you were browsing from your mobile phone. So stupid. Thankfully after I complained about how ridiculous that was, they now allow you to browse their site from your phone. If you’re wondering why I don’t use their app instead, well I used to but then one day when I wanted to buy something I had to create an account which is fine but they started asking me what my nationality was and if I was married or not. I couldn’t tell if those questions were mandatory or not to answer so I just ended up filling all the fields with dummy information and created a fake account to try it out. Turns out the personal questions were not mandatory to answer, but then I ran into another problem. Once you create an account with their app you can’t log out and create another one. So now I permanently get greeted by the app as “Hello Jdjdjd Jdjdjd”. I should probably delete it and reinstall it but I’m just too lazy to do so.

Blink on the other hand, although the website is ugly as shit is actually easier to use and find stuff plus their prices are mostly cheaper in my experience. I think it’s probably easier to use because when you land at the website they ask you which section you want to browse. So if you click on video games you end up in their video game section with all the product highlights and side bar sections being gaming related. On Xcite you have to dig deep for whatever you want. I generally use Blink for two things mainly, buying iTunes cards or buying video games. They seem to have ridiculously good deals every now and then and even when they don’t their prices generally reflect Hawalli prices (ie cheapest market prices) without having to go to Hawalli myself and get it. Convenient.

Mujawharaty is a new website where you can buy jewelry. I don’t have any interest in jewelry but I’m just glad people are launching ecommerce websites and not just trying to sell stuff on instagram. The website is still under development because there are a few sections not working but there are a ton of items on there already if you just wanna browse. [Link]

Also, there’s a new online electronics store that just launched called Beraven (and they also just started advertising on my blog). You can check out their website [Here]