
A lot of you might have noticed some issues in the food industry over the past year or so. Maybe your food is taking longer to arrive, maybe you’ve noticed more errors with your orders, or maybe you no longer see your favorite staff at a restaurant anymore. What a lot of people might not know is that the local restaurant industry is currently going through a crisis and here is why:
When the pandemic hit last year, restaurants were forced to shut down so a lot of staff left the country and a lot got fired and left as well.
When Covid restrictions were eased and restaurants started to reopen, many had fired their employees and needed to rehire. But, no new employees could be brought into Kuwait, and old employees with valid visas couldn’t come back to Kuwait either.
This caused a major scarcity of employees and meant that whatever employees were left in Kuwait were now much more valuable.
One large company for example started offering double the salaries to poach employees from other smaller companies. A lot of employees also started jumping ship to any restaurant that offered them more money causing high turnovers in the industry.
Many businesses couldn’t afford to pay the new higher salaries or even if they could, couldn’t find the right staff or the number of staff they needed. So a lot are currently understaffed and some companies are being forced to temporarily (or permanently) close some of their weaker performing locations or concepts so that they can move their staff to their more successful ones.
A lot of restaurants went out of business over the past year because of the pandemic and it’s sad. The above are just some of the issues from the restaurants’ side but delivery platforms also have their own set of issues as well.
Platforms have fewer drivers due to many leaving but also have more orders than before due to people being home more. The result is slower delivery times and slower customer service.
I know nobody wants to get their food cold or find pickles in their burger when they specifically asked for no pickles. But hopefully, this post explains why things aren’t perfect right now, and people can be a bit more patient with restaurants and delivery drivers.