
If you’ve ever searched for a product on Google then you’ve most likely come across the website DesertCart. It’s an online store that will ship and deliver items to you from around the world, think of it like if Amazon and Shop&Ship merged together because that’s what DesertCart is. DesertCart’s catalog is composed of items from various other websites but with the added convenience of being able to ship the items directly to you.

I haven’t had a reason to ever use them, I just order my stuff directly from Amazon to Kuwait or have items shipped to my Shop&Ship mailbox. But, a couple of weeks ago, I ordered a Dewalt Cordless Tire Inflator from Amazon. It’s really the best cordless inflator you can buy and my friend has one which we use at the race track. It’s super convenient and runs on batteries which you need to purchase separately since they aren’t included with it. The local Dewalt dealer sells 18V 5000mAh batteries for 35KD but I wanted to get 20V batteries which they don’t get locally. Amazon also doesn’t ship batteries directly to Kuwait nor does Shop&Ship. MyUS do ship batteries but they’re too expensive and so wouldn’t make sense with such a low-value item. So I started googling other options and I ended up finding a Dewalt 20V 4000mAh battery for sale on Desert Cart for 29.600KD plus 3KD to ship to Kuwait. So 32.600KD total and that also included customs. So I placed the order.

The battery turned out to be available in the UAE and within a couple of hours, it got sent to the DHL warehouse and prepared for shipping. I got a notice by email that the item was classified as “dangerous goods” and that it needed more handling and packaging but that they would still ship it. Due to it being classified as dangerous, shipping took a bit longer than usual since I don’t think batteries can’t be mailed on regular flights. A week later, I got the item.
Throughout the whole process, my order tracking was updated constantly, and overall my experience was pretty great and I’d order through them again, but I did run into issues:
- Originally I wanted to purchase two batteries, for me and my friend, but every time I tried to pay for the items I got a weird error regarding payment. I got in touch with their customer support through live chat which was impressive, but after trying a few things and placing the order from different browsers, we couldn’t figure out the issue. I then tried purchasing just 1 battery and the order went through. Turns out that there was only 1 battery in stock which is why my previous orders were confusing their system.
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The second issue I ran into was with my account. I have an account but no password, everytime I try to log in I need to enter a code that gets emailed to me. There doesn’t seem to be a way for me to create a password for my account and I think I have three different accounts with them all using the same email and number? I don’t know, it’s confusing because when I log in from the app on my phone, I can see my previous order. When I log in from the browser on my Macs, I can’t. Also, I verified my phone number on my MacBook but now when I logged in to DeserCart from my iMac I noticed my phone number wasn’t verified so I just verified it again. It’s really buggy.

- All my issues with them seem to be related to random strange bugs, the menu button on the iPhone app for example pulls up an empty list (see above). It’s really odd because they’ve been around for years now so how come no one has run into all these issues before?
But, as I mentioned, my experience was pretty positive since I ended up getting an item which under normal circumstances I wouldn’t be able to get. Even talking to their customer support was a positive experience. I’m still not sure what I’d use DesertCart for again since I don’t need any more batteries, but what’s going to happen from now on is that anytime I want to order anything online, I’m going to check and compare the cost to DesertCart. I just really hope they work out all their kinks. Check them out at desertcart.com.kw
Have you tried them before? Did you face any issues?