
Let me know if this has happened to you. Whenever I order anything from Amazon straight to Kuwait, I either get the packages shipped via FedEx, or Aramex.
When the package gets shipped by FedEx, I don’t run into any issues, the packages get delivered straight to me without delays.
On the other hand, if the package ships with Aramex, it’s a completely different story.
The package doesn’t go out for delivery, instead Aramex starts blaming me for the delay either by stating they attempted to deliver the package and I wasn’t there, or that the delivery information is missing. This happens basically all the time.
Amazon sends me a message daily saying my package is on hold because Aramex is saying there is missing delivery info. Aramex doesn’t attempt to call me to get the “missing” info. I also can’t called Aramex to ask them what info is missing since there isn’t a way to talk to a human being and their automated system doesn’t have an option for updating delivery or whatever. They also have an automated WhatsApp system that you could in theory try and get a hold of a real person through, but I haven’t been able to get someone myself to verify that actually works. Yesterday I tried that and I’ve been on hold for more than 24 hours now and haven’t gotten a hold of anyone.

So the package usually stays in limbo for a few days, Aramex telling Amazon they can’t deliver cuz of missing info, and I can’t call Aramex to give them whatever missing info they want. Then, a few days later magically Aramex somehow manages to get the missing info and send my package out for delivery.
I have a theory to why they do this, I believe it’s so that they don’t look slow in front of Amazon. They blame the customer so that it’s not their fault for being late. End of the year when Amazon audits there delivery speed it won’t show any delays in delivery that way.
So let me know if you’ve run into this problem before because I’m sure it can’t be happening just to me.
Update: This is hilarious but I have another package that was meant to be delivered today and they couldn’t because “We’ve attempted to deliver the shipment, but the office was closed. Not to worry, the delivery has been rescheduled”
They tried to deliver at 11:39AM so obviously they are lying because the office was open at that time. This summarizes my issue with them, they keep coming off as liars. If they were just honest and were like “Sorry we couldn’t deliver the package today because it’s the holidays and we have too many shipments to deliver” I would have understood and be ok with it. But saying the office is closed when it isn’t, come on….