
Has anyone ordered from Amazon directly to Kuwait and had the item shipped with Aramex? The last few items I ordered were shipped with Aramex and I noticed an odd pattern once the package arrived to Kuwait.
Once the package arrives to Kuwait I start getting “errors”. For example, Amazon would first email me the following:
Unfortunately, ARAMEX wasn’t able to complete your delivery and needs additional information to try again. We’re sorry for the inconvenience.
and then a day later:
Unfortunately, a problem occurred during shipping and we had to cancel your delivery. The package is being returned, and we will issue a refund within 3 – 5 business days after the return is processed. We’re very sorry for the inconvenience.
The first time that happened to me I freaked out and of course, there is no way to contact Aramex. Their call center number won’t allow you to talk to a real person and so you have to send them an email. When you do email them you’ll get a generic response asking you to resend your complete address so they can deliver your package.

I learned that if you ignore all the errors both Amazon and Aramex spit out, or the email request for your address, Aramex eventually delivers your package a few days later.
I didn’t think of it much until my friend complained to me about the same issue. So, I have a theory to why this is happening.
Amazon probably has expectations from Aramex on delivery time. Because Aramex can’t meet it, they put the blame on the customer by saying the address isn’t complete. That way they no longer are the reason for the delayed delivery, the customer is. It’s bad business practice.
So I’m curious as to how often this happens, it’s happened with my last 3 deliveries, has it happened to you? Just to be clear this isn’t using Shop&Ship, this is Amazon straight to Kuwait via Aramex.