Service Hero recently revealed the results of its 2024 Customer Satisfaction Index, and the top brands in Kuwait have been named (based entirely on you).
If you’re not familiar with Service Hero, it’s the region’s only consumer-powered index, measuring how happy people are with the service they receive across different industries. It’s been running in Kuwait since 2010 and follows strict international research standards, so the results are credible and transparent.
Over 28,000 assessments were collected from customers across Kuwait, rating brands in categories like satisfaction, complaint resolution, loyalty, and more. This isn’t a popularity contest, it’s a data-driven reflection of how brands are actually performing. Here are the winners:
Entertainment: Vox Cinema
Islamic Banks: Boubyan Bank
Retail Banks: National Bank of Kuwait
New Car Sales: Toyota
Car Service: Chevrolet
Private Hospitals: Royal Hayat Hospital
Delivery Apps: Jahez
Restaurants: Mais Alghanim
Fast Food: Pick Yo!
Clothes: Centrepoint
Electronics: X-Cite
Health Clubs: Oxygen Health Club
Home Furniture: Home Centre
ISPs: Zain
Mobile Operators: Zain
Cafes: The Coffee Bean & Tea Leaf
Airlines: Qatar Airways
Supermarkets: City Hypermarket
I don’t think there is anything on the list above that felt out of place, it’s not like Aramex won best delivery courier or anything controversial like that. Link